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Auto Transport >> Transport Blog

Tuesday, July 12, 2011

Information for the Air Traveler with a Disability

Airconsumer DOT says that this guide tells you about the accommodations, facilities, and services that are now required for the travelers with disabilities. This guide consists of information such as:
  • Planning Your Trip

    • The New Traveling Environment

    • Getting Advance Information About the Aircraft

    • When Advance Notice Can Be Required

    • When Attendants Can Be Required

  • At The Airport

  • Getting On And Off The Plane

  • On The Plane

The New Traveling Environment

The air carrier access rules sweep aside many restrictions that formerly discriminated against passengers with disabilities:

A carrier should not refuse transportation to a passenger merely on the basis of disability.

They should not limit the number of individuals with disabilities on a particular flight.

All available trip information to other passengers also must be made available to disabled passengers.

Carriers must provide passage to an individual who has a disability.

Few exceptions are listed below:
The carrier may refuse transportation if the transporting person would be a violator of FAA safety rules or during the absence of devices which can be adapted to enplane the passenger.

Some new procedures for solving this dispute:
Carriers should contact CRO immediately to resolve disagreements between the carrier and passengers with disabilities.

Travelers who disagree with the carrier’s action can deal with the carrier’s CRO on spot.

If a carrier is refusing the transportation to any person, then he has to provide a written statement to that person within 10 calendar days, stating the basis for the refusal.

If the passenger is still not satisfied, he or she may pursue DOT enforcement action.

posted by All America Auto Transport @ 10:53 PM permanent link  

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